TRIPELOO – TERMS & CONDITIONS

1. Introduction

• Tripeloo is an online travel platform operated by Tripeloo Travel Management LLP, listing resorts, activities, and tour packages.
• Tripeloo acts only as an intermediary connecting customers with travel providers.
• These Terms apply to all users who browse or book through Tripeloo.

2. Customer Rights

Tripeloo ensures a customer-first approach. As a user, you have the right to:

• Clear and transparent information before booking.
• Direct access to provider details, policies, and contact information.
• Support from Tripeloo if a provider delays, denies, or fails to respond.
• Escalate issues to Tripeloo for coordination with providers.
• Fair handling of complaints related to misinformation or miscommunication.

3. Services Provided by Tripeloo

• Tripeloo lists properties, activities, and packages provided by independent third-party providers.

Tripeloo assists customers by:

• Sharing property details
• Communicating with providers
• Helping manually close deals

Tripeloo does not control service quality, property conditions, or provider behaviour.

4. Responsibilities of Travel Providers

All providers listed on Tripeloo must:

• Provide accurate property details, photos, and pricing.
• Maintain updated availability and policies.
• Ensure safe, clean, and quality service for customers.
• Handle customer queries, refunds, cancellations, and complaints promptly.
• Honour all confirmed bookings without last-minute changes (unless unavoidable).

Tripeloo supports the customer if the provider violates these responsibilities.

5. Customer Responsibilities

Customers must:

• Provide correct personal and booking details.
• Review resort/activities policies before confirming.
• Follow provider rules during the stay or activity.
• Make payments only through the approved communication provided.

6. Booking Process

• Bookings are confirmed only after the provider accepts the enquiry.
• Tripeloo will inform customers of any change in price, availability, or policy.
• Customers will receive final confirmation through WhatsApp/SMS/Call/Email.

7. Transparent Pricing

To protect customers:

• All prices shown on Tripeloo are based on provider-submitted data.
• Tripeloo ensures no hidden charges.
• Any additional charge must be disclosed before booking confirmation.

8. Cancellation & Refund Policy (Customer Favorable Clause)

• Cancellations and refunds follow the provider's official cancellation policy.

Tripeloo will:

• Help customers submit cancellation requests
• Follow up with providers on refund status
• Ensure transparency throughout the process

• Customers will receive written confirmation of refund eligibility.
• If a provider delays refunds, Tripeloo will intervene on the customer's behalf.

9. Customer Protection From Misinformation

If a customer suffers due to:

• Incorrect listing details
• Misleading photos
• Wrong inclusions
• Hidden charges by providers

Tripeloo will:

• Escalate the issue directly with the provider
• Push for compensation/refund where applicable
• Remove or suspend providers repeatedly violating rules

10. Limitation of liability

Tripeloo strives to protect customers, however:

Tripeloo is not responsible for:

• Service quality issues caused by providers
• Injuries, loss, damage, or accidents at provider properties/activities
• Provider cancellations, delays, or behaviour
• Pricing or availability errors submitted by providers

BUT Tripeloo will always assist the customer in coordinating with the provider to resolve any issue, including refund/escalation support.

11. Platform Usage Rules

Customers agree not to:

• Submit false or misleading booking information
• Misuse or attempt to hack the platform
• Violate provider property rules during their stay

12. Intellectual Property

• All content, brand names, and logos belong to Tripeloo.
• Users may not copy or misuse Tripeloo content without permission.

13. Policy Updates

• Tripeloo may update Terms anytime.
• Customers will be informed through website updates.
• Continued use means acceptance of updated Terms.

14. Contact Information